If you’re looking for professional phone service for your small or medium-sized business, look no further than Avaya.
Avaya is used by 144 million people and 125,000 businesses (and counting) daily for their communication needs. This includes 90% of the largest companies in the United States (Source).
What Is AvayaIX?
Avaya IX is a cloud-based communication service that uses advanced technology to enhance calling features, nurture collaboration in the workplace, and simplify remote meetings.
It includes an impressive array of available devices, including desktop phones, conference phones, and video systems. Due to its cloud-based structure, Avaya IX is highly flexible allowing you to choose exactly what you need to purchase and when.
How Much Does AvayaIX Cost?
There are three plans available in the Avaya IX Workplace: Essential, Business, and Power. All of these plans offer unlimited nationwide calling and a wealth of standard features, including caller ID, hold, transfer, and do not disturb.
Staying true to its name, the Essential plan offers everything your employees need to communicate clearly and effectively. It services desktops as well as meetings and collaborations.
The essential plan includes features like instant messaging, file sharing, an after-hours service, and a virtual receptionist. You can also host voice conferences with up to 5 participants. The Essential plan is priced starting at $19.95/user per month.
For an upgraded communication experience, the Business plan offers a host of additional features. This includes soft phone capabilities and simultaneous ringing to make remote working as simple as possible.
With a Business plan, you can voice conference with up to 25 participants, and video conference with up to 15. Business plan members can also enjoy seamless integration with platforms like Skype for Business, Salesforce, and Google. The Business plan is priced starting at $24.95/user per month.
This plan includes all of the features of the Essential and Business plans; however, it is the only plan that allows for direct video calling. The Power plan also allows voice conferencing with up to 60 participants, and video conferencing with up to 25 participants. The Power plan is priced starting at $34.95/user per month.
Are There Any Additional Costs?
These three plans offer unlimited nationwide incoming and outgoing calls. However, the starting rates for the plans do not include long-distance.
If your business operates out of the country, you can use a toll-free plan for $10/user per month that offers them 1,000 minutes of talking time. Over and above 1,000 minutes, each additional minute is $0.04.
How Much Do Avaya Phone Systems & Devices Cost?
While Avaya offers credits towards their phone systems, this depends on the length of the subscription you sign up for. In the end, devices like desktop phones and conference phones will end up being a hard cost that must be factored into your budget.
Looking specifically at desktop phones, here are some of the more popular lines and models that Avaya has to offer.
The 1100 IP Deskphones come with essential features like a speakerphone, call log, and a headset connection.
These phones offer power through ethernet and a duplex speakerphone. They’re also wall-mountable so you can save space.
The 9600 IP Deskphone includes features like calendar integration, wideband audio, and a color display. This option is also more accessible as it allows for hearing aids to be connected.
This line of phones offers the widest array of features. This includes WiFi and web configuration, as well as a second ethernet port. It’s also highly customizable and encrypted for maximum security.
Rates to Purchase Avaya Phones
|J129 1-Line IP Phone||$54.99-$85.00|
|J139 IP Phone||$79.99-$89.99|
|J169 IP Phone||$108.99-$129.00|
|J179 IP Phone||$158.99-$189.00|
|9601 IP Phone||$131.99-$223.00|
|9608G IP Phone||$234.99-$330.00|
|9611G IP Phone||$294.99-$461.00|
|9621G IP Phone||$649.00-$682.99|
|9641GS IP Phone||$695.00-$730.99|
Does Avaya Have Services for Contact Centers?
If customer service is a big part of your business, Avaya offers solutions that make your customer service department more efficient and organized. These plans start at $109.00/user per month, with an advanced option that starts at $129.00/user per month.
Does Avaya Offer Customer Support?
Avaya is known for having world-class customer support. However, their support is tiered and will include additional monthly fees over and above existing service fees.
Support Advantage Essential
This allows you access to basic support, including remote technical support 24 hours a day, 7 days a week. It also entitles you and your employees to the Avaya Support site.
Support Advantage Preferred
Avaya offers technology that proactively acts upon outages and is able to respond to disruptions up to 5 times faster than manually inputting a service issue. While this option offers you additional speed and consideration, it comes at an additional cost to the existing support system.
Other Support Services
Remote or on-site Avaya staff are available to help integrate their platform into your business and train your employees on the technology. Avaya also offers client service managers that are dedicated to your account, as well as dedicated technicians available for installations and upgrades.
Adding an Avaya Phone System to Your Business
Avaya is arguably the most reputable professional communication company in the world. If you’re looking for a phone service for your small to medium-sized business that you can rely on, Avaya is your best bet.
If you want to do more specific research on VoIP phone systems, you can read about that here. VoIP (Voice over Internet Protocol) is often more cost-effective than traditional landlines and offers more flexibility. Additionally, to read more about business phone plans, check out this article.